Refund policy

REFUND AND RETURN POLICY

As SLAPS products are perishable food items, our policy differs from that of standard retailers. Please read the details carefully before making a purchase. In accordance with UK Consumer Law regarding perishable goods and hygiene:

1.       Food Safety Restrictions: For health and hygiene reasons, all sauce sales are final.

2.       Food Safety Reasons: Once a jar leaves our warehouse, we cannot verify its storage conditions, so we do not restock or resell any returned food products.

3.       Eligible Returns: Returns may be accepted for damaged or defective items. To process a replacement, you must notify us with, order number, clear photo evidence of the damaged jar and shipping box within 24 hours of delivery.

4.       Refund Processing: Approved refunds will be returned to the original payment method within 5-10 business days.