Frequently asked questions
What is the return policy?
Due to the perishable nature of our products, we do not accept returns. If your order arrives damaged or incorrect, please contact us within the required timeframe with photo evidence so we can help.
Are any purchases final sale?
Yes. All food items are final sale due to their perishable nature, unless they arrive damaged or incorrect.
When will I get my order?
Orders are typically processed and dispatched within 1–3 working days. Delivery times vary depending on your location and selected shipping method and will be shown at checkout.
Where are your products manufactured?
Our products are made in the UK in small batches to ensure quality and consistency.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size and delivery address. Any applicable rates will be clearly displayed before you complete your purchase.
How should I store the products?
Store in a cool, dry place away from direct sunlight. Once opened, refrigerate and consume within the recommended timeframe on the label.
What is the shelf life?
Each product has a best-before date printed on the label. Please refer to the jar for specific guidance.
Do your products need to be refrigerated?
Unopened jars can typically be stored at room temperature. Once opened, refrigeration is required.
Are your products suitable for vegetarians/vegans?
Please check individual product labels for dietary information, as ingredients may vary by flavour.
Do your products contain allergens?
Yes, some products may contain allergens. Full allergen information is listed on each product label. Please review carefully before consuming.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations are not always possible. Please contact us as soon as possible and we’ll do our best to help.
What should I do if my order hasn’t arrived?
If your order is delayed, please check your tracking information first. If you still need help, contact us with your order number.
Do you offer refunds for delayed delivery?
We do not offer refunds for courier delays outside our control, but we will always assist you in resolving any delivery issues.
How are your products packaged?
Our products are carefully packed to protect them during transit and ensure they arrive in the best possible condition.