Privacy policy
Trading Name: Slaps
Legal Entity: ILE-IFE (HOUSE OF LOVE) LIMITED
Jurisdiction: England and Wales
Registered Office: TBC – Virtual business address
Company Number: 02081379999
Email: hello@ileifecatering.com
TERMS & CONDITIONS
1. Introduction: These Terms & Conditions govern your use of the Slaps website and the purchase of products from Slaps, a trading name of ILE-IFE (HOUSE OF LOVE) LIMITED.
2. Company Information: ILE-IFE (HOUSE OF LOVE) LIMITED is registered in England and Wales.
3. Eligibility: You must be at least 18 years old or have permission from a parent or guardian to place an order.
4. Products: Product descriptions, images, ingredients and pricing are provided as accurately as possible but may vary.
5. Pricing & Payment: All prices are displayed in GBP (£). Payment must be received before dispatch.
6. Orders: We reserve the right to refuse or cancel orders suspected of fraud or misuse. When you place an order, you will receive an acknowledgement email. This is not an acceptance of your order, until you receive a Dispatch Confirmation email. We reserve the right to decline any order (e.g., if stock is unavailable or there is a pricing error).
7. Shipping & Delivery: Delivery estimates are not guaranteed. Customers are responsible for accurate shipping details.
8. Intellectual Property: All branding, logos, images and website content remain the property of ILE-IFE (HOUSE OF LOVE) LIMITED.
9. Limitation of Liability: Our liability shall not exceed the amount paid for the relevant products. We supply Products for domestic and private use only. If you use our products for any commercial or re-sale purpose, ILE-IFE (HOUSE OF LOVE) LIMITED will have no liability to you for any loss of profit, loss of business, or business interruption.
10. Governing Law: These Terms are governed by the laws of England and Wales.
PRIVACY POLICY
1. Information We Collect: We may collect names, addresses, emails, phone numbers, payment details, IP addresses, and website usage data. Details about the sauces you’ve bought and how you paid. This is processed securely via Shopify; we never see your full card digits.
2. How We Use Information: We use customer data to process orders, provide support, improve services, and send marketing where permitted.
3. Data Sharing: We may share information with payment processors, couriers, hosting providers, and legal authorities when required. We don’t sell your data.
4. Your Rights: Customers may request access, correction, deletion, or restriction of personal data under UK GDPR.
5. Security: We use industry-standard encryption (SSL) and Shopify’s PCI-compliant checkout. We keep your data only as long as necessary for the purposes we collected it for (usually for 6 years for transaction data to satisfy tax laws).
6. Cookies & Tracking: We use cookies to remember your cart and see which sauces you like. Specifically, our website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder. You can manage these via our cookie banner. In line with the 2025/26 UK reforms, we only use non-essential tracking cookies if you give us the "thumbs up."
REFUND AND RETURN POLICY
As SLAPS products are perishable food items, our policy differs from that of standard retailers. Please read the details carefully before making a purchase. In accordance with UK Consumer Law regarding perishable goods and hygiene:
1. Food Safety Restrictions: For health and hygiene reasons, all sauce sales are final.
2. Food Safety Reasons: Once a jar leaves our warehouse, we cannot verify its storage conditions, so we do not restock or resell any returned food products.
3. Eligible Returns: Returns may be accepted for damaged or defective items. To process a replacement, you must notify us with, order number, clear photo evidence of the damaged jar and shipping box within 24 hours of delivery.
4. Refund Processing: Approved refunds will be returned to the original payment method within 5-10 business days.
SHIPPING
5. 1.Delivery Date: All delivery dates are estimates. We are not liable for delays caused by our delivery partners, strikes, or weather events. Ownership passes to you once we receive full payment.
6. 2. Delivery Accuracy: We accept no liability (including refunds or replacements) for failed deliveries if you provided an incorrect address or failed to collect the order from a local depot.
ALLERGY DISCLAIMER
1. Customers must carefully review ingredient labels and allergen information before consuming products.
2. Products may be prepared in facilities handling nuts, soy, dairy, sesame, gluten, mustard, celery, and other allergens.
LIABILITY DISCLAIMER
1. Slaps products may contain extremely spicy ingredients that can cause irritation or discomfort. Customers consume products at their own risk and should determine their personal spice tolerance before consumption.
2. If you receive the wrong sauce or suspect a quality issue (e.g. a broken safety seal), please contact us immediately with your order number and a photo. Do not consume or dispose of the product before speaking with us, as we may need the batch code to investigate.
CONTACT
Please contact Slaps through the official website for customer support, returns, or privacy enquiries.
FAQ
What is the return policy?
Due to the perishable nature of our products, we do not accept returns. If your order arrives damaged or incorrect, please contact us within the required timeframe with photo evidence so we can help.
Are any purchases final sale?
Yes. All food items are final sale due to their perishable nature, unless they arrive damaged or incorrect.
When will I get my order?
Orders are typically processed and dispatched within 1–3 working days. Delivery times vary depending on your location and selected shipping method and will be shown at checkout.
Where are your products manufactured?
Our products are made in the UK in small batches to ensure quality and consistency.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size and delivery address. Any applicable rates will be clearly displayed before you complete your purchase.
How should I store the products?
Store in a cool, dry place away from direct sunlight. Once opened, refrigerate and consume within the recommended timeframe on the label.
What is the shelf life?
Each product has a best-before date printed on the label. Please refer to the jar for specific guidance.
Do your products need to be refrigerated?
Unopened jars can typically be stored at room temperature. Once opened, refrigeration is required.
Are your products suitable for vegetarians/vegans?
Please check individual product labels for dietary information, as ingredients may vary by flavour.
Do your products contain allergens?
Yes, some products may contain allergens. Full allergen information is listed on each product label. Please review carefully before consuming.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations are not always possible. Please contact us as soon as possible and we’ll do our best to help.
What should I do if my order hasn’t arrived?
If your order is delayed, please check your tracking information first. If you still need help, contact us with your order number.
Do you offer refunds for delayed delivery?
We do not offer refunds for courier delays outside our control, but we will always assist you in resolving any delivery issues.
How are your products packaged?
Our products are carefully packed to protect them during transit and ensure they arrive in the best possible condition.